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Last updated: 10 July 2026

Returns & Exchanges Policy

We want you to love your shoes. If something is not right, this policy explains how to return or exchange an item bought from Natural Footwear.

1. 30-day returns

You may return most unused products within 30 days of delivery for a refund or exchange, provided they are in original condition with tags and packaging where supplied.

Footwear should only be tried on indoors on a clean surface. Items that show signs of outdoor wear, damage or alteration may not be accepted.

2. Your 14-day cancellation right

If you are a UK consumer buying online, you also have a legal right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations, without giving a reason. You then have a further 14 days to send the goods back.

This statutory right sits alongside our 30-day returns promise.

3. How to return an item

  1. Email shop@natural-footwear.com with your order number and reason for return.
  2. We will confirm the return and provide instructions.
  3. Pack the item securely in its original packaging where possible.
  4. Send it back using a tracked service and keep your proof of postage.

Unless the item is faulty or we made an error, you are responsible for the cost of return postage.

4. Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 14 days. Original delivery charges are refunded when you cancel under your statutory rights or when we are at fault.

5. Exchanges

If you need a different size, contact us and we will help arrange an exchange subject to availability. If the replacement costs more, we will ask you to pay the difference; if less, we will refund the difference.

6. Faulty or incorrect items

If your item arrives damaged, faulty or not as described, contact us as soon as possible. Your rights under the Consumer Rights Act 2015 still apply, including repair, replacement or refund where appropriate. Return postage for faulty or incorrect items is covered by us.

7. Non-returnable items

We cannot accept returns of items that have been worn outdoors, customised, or returned incomplete without prior agreement, except where they are faulty.

8. Contact

For returns help, email shop@natural-footwear.com or see our Terms & Conditions.